Description
My usual package includes web and domain hosting. Website backups. Unlimited advice, support & updates. Uptime monitoring. SEO application & monitoring. Backend updates & monitoring. Security hardening & monitoring.
Additional work, one off jobs, consultant work are different fees depending on the systems and 3rd party hosts.
Some sites include email hosting. The email is not monitored by me and it is upto the customer to maintain their inboxes, mail storage etc. There is no reason to lose emails but I cannot be held responsible for user loss of own content. Email is a complementary service and, if looked after by the user, works just fine. Note the limitation of inbox size, it is not unlimited like Google Business email etc. However, I am able to have more admin control over email on my own system if it is needed.
Customers getting scam, spam and phishing emails directly.
My customers will never get administration emails warning of domain or hosting expiry, or any other issues regarding the website. ALL such emails are sent by scammers who have found the customers email and send the email directly. I use Dreamhost for my web hostiing, I do not use Dreamhost for my domain names. The Dreamhost account is in my wife’s name and only she gets emails from Dreamhost: I do not and the customer certainly does not. No email regarding hosting received by the customer is genuine, unless it is from me. I use info@greylizardwebdesign.co.uk and jtuijl@gmail.com and no other email addresses. Renewal is all handled by these invoices and in no other way, unless under special circumstances.
Price
Mostly my charges include all work by me, a single fee. Special circumstances with one off jobs are per invoice. A website hosted by me incurs no extra cost unless under special circumstances.
Payment
Payment is usually into my Royal Bank of Scotland account. There are other options.
Practicalities
Updates requested by the customer are usually completed within a week. It is very unusual for me to take longer.
I use no 3rd parties to implement my work only on the websites.
Termination
You can leave my service any time you want. Your website and domain can be transferred to you. This can be discussed.